Terms of Service

These Terms govern your purchase of Create My AI Plan and any related service, add-on, revision period, or additional purchase offered by The ABA Collective LLC ("Company," "we," "us"), unless a signed written agreement says otherwise. "Client," "you," and "your" mean the person or business purchasing.

1. Services provided

Company provides an AI implementation service consisting of: a 90-minute strategy interview; the creation of custom AI skills, instructions, and configurations; assistance connecting AI tools to systems you already use; a 60-minute implementation call; and a 14-day revision period following the implementation call.

Company does not provide custom software development, ongoing management or monitoring of your AI setup, data migration, IT support, cybersecurity services, legal advice, tax advice, accounting advice, financial advice, medical advice, employment advice, or guaranteed business outcomes, unless expressly stated in a separate signed agreement.

2. What is out of scope

The following are outside this engagement unless purchased separately: work beyond the agreed deliverables identified during the strategy interview; rebuilding skills after you materially change your tools, processes, or business model; support after the 14-day revision period ends; training additional team members beyond the participants in the scheduled calls; and integration with systems that do not offer a supported connection method.

3. Client responsibilities

You are responsible for: attending scheduled calls; providing accurate and timely information about your business, tools, and workflows; maintaining a paid Claude account and any other required third-party subscriptions; providing necessary access to systems you want connected; reviewing all deliverables and AI output before use; your own business decisions and implementation; and your own compliance obligations.

Company may provide examples, frameworks, workflows, and recommendations. You remain responsible for deciding whether and how to use them.

4. Artificial intelligence: accuracy, limitations, and your responsibility

This section is important. Please read it carefully.

AI systems make mistakes. Large language models, including Claude, can generate output that is factually incorrect, outdated, internally inconsistent, biased, or entirely fabricated, including invented citations, statistics, names, quotes, legal or regulatory claims, and financial figures. This behavior is a known and unresolved characteristic of the technology. It is not a defect in Company's work and cannot be fully eliminated by any skill, instruction, prompt, or configuration Company builds.

You must review all output. Everything Company builds is designed to assist your work, not to replace your review or judgment. You agree to independently verify AI-generated output before relying on it, publishing it, sending it to clients or third parties, submitting it to any authority, entering into obligations based on it, or making any business, financial, legal, medical, or employment decision informed by it.

Do not use AI output for regulated or high-stakes decisions without qualified human review. This includes legal, medical, tax, accounting, financial, insurance, employment, safety, and compliance matters.

Non-determinism. Identical inputs may produce different outputs at different times. Company does not warrant that any skill will produce consistent, repeatable, or identical results.

Model and platform change. Third-party AI providers regularly change, retrain, restrict, deprecate, reprice, or discontinue their models, features, connectors, and interfaces. These changes are outside Company's control and may degrade or break skills, connections, or schedules that worked at delivery. Company is not responsible for such degradation and is not obligated to rebuild or repair after the revision period ends.

No monitoring. Company does not monitor your AI systems, review their ongoing output, or receive notice of failures. Scheduled or automated work runs without Company oversight. You are responsible for confirming that scheduled outputs are accurate and that automated processes behave as intended.

No professional advice through AI. Skills built by Company do not constitute, and must not be presented to others as, professional advice from Company.

5. Data, confidentiality, and security

You decide what data goes in. You are solely responsible for determining what information is entered into AI tools, prompts, connected systems, and shared during the engagement.

Sensitive and regulated data. Company's services are not designed for and must not be used to process protected health information under HIPAA, cardholder data under PCI-DSS, information covered by GLBA or FERPA, government classified information, biometric identifiers, or other categories of regulated data, unless you have independently confirmed that your own use complies with applicable law and any required agreements are in place with your AI provider. Company does not provide a Business Associate Agreement and is not acting as your data protection officer.

Third-party data. If you input client, customer, employee, or other third-party personal information into AI tools, you represent that you have the legal right and any necessary consents to do so, and that doing so complies with your privacy policy, contracts, and applicable law, including any obligation to disclose your use of AI.

Access and credentials. If you grant Company access to any system, you grant only the access necessary to perform the services, you remain the account owner, and you are responsible for revoking access when the engagement concludes. Company will use reasonable care but cannot guarantee the security of third-party platforms. You agree to maintain reasonable security practices, protect your own credentials, and promptly notify Company of suspected unauthorized access.

Confidentiality. Each party agrees to keep the other's non-public business information confidential and use it only to perform or receive the services. This does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law.

6. No guarantee of results

Company makes no guarantee regarding time saved, revenue, cost reduction, efficiency, growth, or any other business outcome. Any figures, ranges, timelines, examples, case studies, or illustrations shared on Company's website, in marketing materials, on calls, or in conversation are illustrative estimates only and are not promises, projections, or warranties. Individual results vary based on factors outside Company's control, including your business model, industry, tools, team, effort, and how you apply what is built.

7. Third-party platforms

Company's services depend on third-party platforms including Anthropic's Claude and any tools you ask to have connected. Company is not responsible for outages, errors, data loss, security incidents, pricing changes, plan changes, feature removals, policy changes, account suspensions, rate limits, geographic restrictions, or discontinuation by any third-party provider. Your use of those platforms is governed by their own terms, and you are responsible for complying with them. Company is not an agent, partner, reseller, or authorized representative of Anthropic or any other provider.

8. Fees, payment, and refunds

Fees. You agree to pay the amount stated at checkout. Payment plans are a fixed obligation for the full purchase price, are not subscriptions or memberships, and cannot be canceled partway through.

Authorization. You authorize Company and its payment processors to charge your payment method for all amounts owed, including scheduled installments, retries of failed payments, and any fees and costs authorized by these Terms.

Failed payments. You agree to keep a valid payment method on file. If a payment fails, Company may retry the charge, suspend delivery and access, require payment of outstanding amounts before resuming, and accelerate all remaining unpaid amounts. Company is not required to extend deadlines or the revision period because of failed payment or suspended access.

No refunds. All fees are non-refundable. Because Company's services consist of scheduled professional time and custom work product delivered early in the engagement, Company does not offer refunds, in whole or in part, including where Client changes their mind, fails to schedule or attend calls, does not implement what was built, or decides not to continue. In place of refunds, Company offers the Work Until You're Happy Guarantee described in Section 8A.

Billing disputes. You agree to contact Company at [email protected] regarding any billing concern and allow a reasonable opportunity to resolve it before initiating a chargeback or payment dispute. If you initiate a dispute without doing so, Company may suspend or terminate access, treat it as a material breach, accelerate unpaid amounts, and recover related fees and costs. This does not eliminate refund rights expressly granted above or by non-waivable law.

Collection costs. You are responsible for reasonable collection costs, chargeback fees, payment processor fees, attorneys' fees, and court or arbitration costs Company incurs to collect amounts owed, to the maximum extent permitted by law.

8A. Work Until You're Happy Guarantee

Company does not offer refunds. Company offers this guarantee instead.

What it covers. Following your implementation call, Company will continue revising the skills, connections, and schedules built during the engagement until they function as described in the scope agreed during your strategy interview. If something Company built does not work, does not match what was agreed, or does not fit the way you actually work, Company will revise it.

How to use it. Submit revision requests in writing to [email protected], describing what is not working and what you expected. Company will respond within 3 business days and continue working through requests until the agreed scope functions as intended.

What it does not cover. The guarantee applies to the work Company agreed to build. It does not cover:

• New skills, integrations, or deliverables outside the scope agreed at the strategy interview
• Rebuilding after you change your tools, platforms, processes, staff, or business model
• Failures caused by third-party platforms, including model changes, deprecations, outages, pricing or plan changes, or connector changes by Anthropic or any other provider
• Your own edits to skills or configurations after delivery
• Business results, revenue, time saved, or any outcome described in Section 6
• Situations where Client does not respond to Company's requests for information, feedback, or scheduling for 30 consecutive days

Good faith and completion. The guarantee requires your reasonable participation, including attending scheduled calls, providing requested information, and giving specific feedback. The guarantee is not an entitlement to unlimited redesign, unlimited new requests, or indefinite engagement. Company may deem the guarantee satisfied and the engagement complete when the agreed scope functions as described and no unresolved written revision request is outstanding, or when Client has been unresponsive for 30 consecutive days.

Not a refund right. This guarantee is Client's exclusive remedy for dissatisfaction with the services. It does not create a right to a refund, partial refund, credit, or chargeback.

9. Scheduling, rescheduling, and completion

You are responsible for scheduling and attending both calls. Calls may be rescheduled with at least 24 hours' notice. Missed calls without notice, or cancellations with less than 24 hours' notice, may be treated as delivered. If you do not schedule or complete your calls within 90 days of purchase, Company may deem the engagement complete, and fees remain payable and non-refundable.

Revisions under the Work Until You're Happy Guarantee (Section 8A) begin on the date of the implementation call. Company's obligation to revise is subject to the scope, exclusions, and responsiveness requirements in Section 8A.

10. Intellectual property

Company IP. Company owns all rights in its methods, frameworks, processes, templates, question sets, internal documentation, reusable skill patterns, marketing materials, and other materials Company creates independently of your engagement. Nothing in these Terms transfers ownership of Company IP.

Your deliverables. You own the specific skills, instructions, configurations, and documentation Company creates for your business under this engagement, along with your own business information and any output generated using them. This ownership is subject to Company's retained rights in the underlying methods, patterns, and templates described above, which Company may continue to use and adapt for other clients.

Your license to Company IP. Where Company deliverables incorporate Company templates or reusable components, you receive a perpetual, non-exclusive, non-transferable license to use them within your own business. You may not resell, license, publish, or distribute Company templates or reusable components as a standalone product, or teach or package Company's methodology as your own offering.

Feedback. Company may use general feedback and lessons learned to improve its services, without obligation and without disclosing your confidential information.

11. Testimonials and promotion

If you provide a testimonial, review, written feedback, or public post about the services, you grant Company a worldwide, royalty-free right to use it, along with your name and business name, in marketing and promotional materials. Company may edit for length or format but not in a way that materially changes your meaning. Company will not disclose your confidential business information without your written permission. You may withdraw permission for future use by writing to [email protected].

12. Acceptable use

You agree not to use anything Company builds to: violate any law or regulation; infringe intellectual property rights; generate deceptive, fraudulent, harassing, defamatory, or discriminatory content; impersonate any person or entity; make automated decisions about individuals in a manner prohibited by law; misrepresent AI-generated content as human-created where disclosure is legally required; or violate the acceptable use policy of Anthropic or any other platform provider.

You are solely responsible for your use of what Company builds, including any content it generates and any decision made in reliance on it.

13. Disclaimers

Except as expressly stated in these Terms, the services and all deliverables are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or uninterrupted or error-free operation. Company does not warrant that any skill, connection, or schedule will remain functional, accurate, or compatible following changes by third-party providers.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Company's total aggregate liability arising out of or related to these Terms, the services, the deliverables, or any AI output is limited to the amount you actually paid Company for the engagement giving rise to the claim.

To the maximum extent permitted by law, Company is not liable for lost profits, lost revenue, lost business opportunity, lost or corrupted data, reputational harm, business interruption, or any indirect, consequential, incidental, special, exemplary, or punitive damages, including damages arising from inaccurate or fabricated AI output, actions taken in reliance on AI output, third-party platform failures, or business decisions you make based on the services.

These limitations apply regardless of the legal theory and even if Company has been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so some may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Company and its owners, officers, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of: your breach of these Terms; your use of or reliance on AI output; content generated using what Company builds; your violation of law or third-party rights, including privacy and intellectual property rights; data you input into AI tools; your business decisions; and your use of third-party platforms.

16. Termination

You may stop participating at any time, but doing so does not cancel payment obligations or create refund rights beyond those in Section 8. Company may suspend or terminate the engagement for non-payment, chargebacks, abusive conduct toward Company or its team, misuse of Company IP, misrepresentation, illegal conduct, or other material breach. Upon termination for breach, access ends, fees are non-refundable, and unpaid amounts remain due, unless non-waivable law requires otherwise.

17. Dispute resolution

Informal resolution first. Before filing any claim, the complaining party will provide written notice describing the dispute and allow 30 days to resolve it informally, unless immediate injunctive relief is needed.

Arbitration. Except for claims qualifying for small claims court and claims seeking injunctive relief, disputes will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You may opt out of arbitration by emailing [email protected] within 30 days of purchase with the subject line "Arbitration Opt-Out," including your full name and purchase date.

Individual claims only. To the maximum extent permitted by law, claims must be brought individually, and neither party may bring or participate in a class, collective, representative, or consolidated action.

Governing law and venue. These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, except where non-waivable law requires otherwise. Subject to the arbitration provision, the state and federal courts located in Washington County, Utah are the exclusive venue for court proceedings.

18. General

You may not assign these Terms without Company's written consent. Company may assign these Terms in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the remaining provisions remain in effect. Company's failure to enforce a provision is not a waiver. Company may update these Terms prospectively; material changes affecting an existing engagement require notice and, where required by law, your acceptance.

Notices may be sent to the email address you provided at purchase, and you are responsible for keeping it current. Electronic acceptance at checkout, typed names, payment, and receipt of services constitute valid acceptance. These Terms are the entire agreement regarding the services and replace prior discussions, proposals, sales conversations, and advertisements, except terms that cannot legally be excluded.

Sections relating to payment obligations, refunds, collections, AI limitations and client responsibility, data and confidentiality, intellectual property, acceptable use, disclaimers, limitation of liability, indemnification, dispute resolution, and any provision that should reasonably survive will survive termination or completion of the engagement.

Questions: [email protected]